Terms & Conditions
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These Terms & Conditions govern your use of Tan, a parcel-delivery marketplace. By creating an account you agree to the terms below.
1. Use of the service
Tan connects senders who need a parcel moved with couriers who carry out the delivery. The platform provides order creation, matching with a courier, and a record of each delivery stage.
Tan is a platform and is not itself a carrier. Deliveries are performed by independent couriers who accept orders through the platform.
You agree to use the app only for lawful purposes and to provide accurate information about yourself and your orders.
2. Your account
You are responsible for keeping your login details secure and for all activity that takes place under your account.
Tell us immediately if you believe someone else has gained access to your account.
You must be of legal age to create an account.
3. Creating and accepting orders
The sender is responsible for describing the parcel accurately — its contents, size and weight — and for packaging it appropriately.
A courier who accepts an order commits to collecting the parcel and delivering it to the stated address.
Orders may be cancelled within the conditions shown in the app.
4. Prohibited items
The following must not be sent through the platform:
- Items and substances prohibited under Georgian law
- Narcotics, weapons and ammunition
- Live animals
- Cash, precious metals and securities
- Flammable, explosive or otherwise hazardous goods
- Anything requiring a special licence or temperature-controlled transport
Sending a prohibited item breaches these terms and may result in the account being restricted.
5. Pricing and payment
The delivery price is shown before you confirm an order. It may change if the actual weight, size or distance differs from what was entered.
Payment may be processed through a payment service provider. Card details are entered on the provider’s own page — Tan does not receive or store your card number.
6. Photo proof
The courier photographs the parcel at collection and at handover. These photos are stored with the order and are used to resolve questions about a parcel’s condition or whereabouts.
The app records every stage of the delivery, from creation through to handover.
7. Liability
Tan facilitates connections between senders and couriers and records delivery stages. It does not itself transport parcels.
Tan is not responsible for damage to a parcel that was described inaccurately or packaged inadequately, nor for consequences arising from sending prohibited items.
In a dispute we work from the records held in the app — the photos and the recorded delivery stages.
8. Changes to these terms
These terms may be updated. The date of the current version is shown at the top of this page. We will notify you through the app if a change is material.