Privacy Policy
Last updated:
This policy explains what data the Tan app collects, what we need it for, and how you can ask for it to be deleted.
1. What we collect
- Account details — your name and phone number
- Order details — pickup and drop-off addresses, the parcel description, and recipient contact details
- Location — a courier’s location, only while a delivery is active
- Photos — a photo of the parcel at collection and at handover
- Ratings and reviews you leave after a delivery
- Technical data — device type and app version
2. Why we use it
We need this data to match an order with a courier, to record each delivery stage, to keep both parties informed, and to resolve disputes.
We do not sell your personal data and we do not use it for advertising profiles.
3. Who we share it with
Within an order, data is visible to the other party: the courier sees the pickup and drop-off addresses and contact details, and the sender sees the courier’s name and rating.
We also use service providers — a maps and routing service, server infrastructure, and a payment service provider. They receive only the data needed for the service to function.
Data may be disclosed to law enforcement where the law requires it.
4. Location
A courier’s location is collected only while a delivery is active, and is used to show the progress of that order. Collection stops when the delivery ends.
You can withdraw location permission in your device settings; courier features will be limited if you do.
5. Photos
The photo taken at collection and at handover is stored with that order and is available to the parties to that order. These photos are not used for any other purpose.
6. How long we keep it
Order data is retained for as long as needed for delivery history and to resolve possible disputes. Account data is retained while the account is active.
7. Your rights
You have the right to ask what information we hold about you, and to have it corrected or deleted.
To make a request, write to the address below.
8. Deleting your account and data
You can request deletion of your account and its associated data by email, quoting the phone number registered to the account.
We will review the request and delete the data, except for records we are legally required to keep.
9. Children
The app is not intended for minors and we do not knowingly collect their data.
10. Changes to this policy
This policy may be updated. The date of the current version is shown at the top of this page.