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Support and contact
Last updated:
Email is the fastest way to reach Tan. We reply on working days.
How to reach us
For anything at all — an order, a courier, a payment, your account — write to the address below.
To help us answer faster, include:
- The order number, if your question is about a specific parcel
- The phone number the account is registered with
- What happened, and what you expected instead
Deleting your account
You can delete your account from inside the app: Profile → Delete account.
If you no longer have access to the app, email us from the phone number the account is registered with and we will delete it for you.